236 S. College Ave. Fort Collins, CO 80524
Call Us At   970-412-3990

Warranty


Repair Warranty

All of our repair services include a full 1 year warranty on parts and 90 day warranty on workmanship/labor. The only exception is Reflow and mother board repairs (RROD/YLOD) which come with a 90 day warranty.  Accidental or external damage and liquid damage will void all warranty claims. 

Upon receipt of your device please fully inspect your device and notify us of any new problem that you may have.  Any problem related with the specific repair that was performed by us will be covered under the warranty guidelines

If you are experiencing further problems with your device after our repairs you may have problems related to settings.  We are always more than happy to provide superior support, including taking a second look at your device.  We do require more time when additional testing is required.

If the problem is found to be user related, then there will be a service fee of $20 to cover our expenses. 

Please contact us if you need to file a warranty claim. 
*Note - All part numbers and serial numbers are recorded to avoid fraudulent warranty claims.

 

Smartphone water damage repair policy

Water damage repair includes diagnostic and ultrasonic cleaning of the board.  The water damage repair charge of $24.95-$49.95 only covers the logic board cleaning. If additional parts are necessary, such as the LCD,batteries or any other parts, these will have to be purchased in conjunction with the water damage repair charge. If the repair is not successful, the minimum tech fee is still due to cover our technicians time and return of the damaged phone back to you. Any questions please contact us.

Minimum Tech Fee Policy

 
If we are unable to repair your item there is a minimum tech fee for certain devices. This is to cover the techs time to attempt the repair and cover materials we may have used. Device fees as follows:

Xbox360 and Wii's :$9.95  PS3, phones, ipods:$19.95  Water damaged phones and iPods $24.95. 
Computer Laptops $39.95

 

Non-Claimed items or devices

Any device or item left our store and not claimed for more than 60 days will be considered abandon. If this is the case, Krash ER will dispose of the device and consider the repair closed. Krash ER makes every effort to contact our customers to arrange pick up of the item or device once diagnoses or repair is completed.