236 S. College Ave. Fort Collins, CO 80524
Call Us At   970-412-3990

Common Questions

Do you have a store front? 
Yes, We are located in Fort Collins in Oldtown, on the corner of College and Olive
 
236 S. College Ave.
Fort Collins, CO 80524

Which location should I ship my device to? 

Please ship your device to main office. This is our main mail-in repair store. 

236 S. College Ave.
Fort Collins, CO 80524


What are your hours of operation? 


At 236 S. College:  Mon-Fri  10am-6pm  Saturday 10am-5pm. Closed Sunday 


How long does the repair take?
Our usual turnaround for walk-in smartphone repair is 1-2 hours. 1 business day for mail-in smartphone repairs and we ship it back free via priority mail 2 day service.

Exceptions are water damage units. They need to be treated so it usually takes 1-2 days longer. 

Do you have a repair location in my city? 
No, we are located in Fort Collins, but we do offer mail-in repair service. 

What do I need to send for the repair? 
We only need the broken device. We don't need any accessories. You can even keep your SIM card from your smartphone so you can 
use it while we repair your phone. 

Do you offer a discount on multiple repairs? 
Yes, we can work with you. Just send us an email or call us. 
    
What if you are unable to save my water damaged smartphone? 
If we are unable to save your water damaged phone we do charge a minimum tech fee, to cover time, materials, and return shipping the phone back to you.
   
If I send my phone in how do I know I’m going to get it back?
We are accredited with an A rating from the Better Business Bureau. We have been in business since 2010 and have many positive reviews. Check out our customer review page. 
We use paypal for payment method. Paypal is the safest method of payment on the internet. It protects both the service provider and customer. We are incorporated in the State of Colorado.
      
I'm not sure what needs to be repaired? Simply send us an email and we will give you an estimate on your repair. We do a lot of these repairs so we have a pretty good 
idea what a repair will cost. We will contact you for your authorization and never 
change the price quoted.

I don’t feel comfortable paying on the website. Do I have any other options?

We understand that not everyone is comfortable putting their credit card information online. We would like to assure you that our payment system is 100% secure. If you still feel uncomfortable about paying online, you may call us @ 1-970-412-1999 and place the order over the phone. We also accept money orders and checks for payment, with the understanding that the repaired item will not be shipped back until the check has cleared (few more days).  With money orders there is no delay.

I really want to do business with you but I found a cheaper place online. Do you price match?
We understand that there are a lot of repair sites out there. Some of them are good, and some of them are untrustworthy. Since we are not sure if they are using high quality parts and providing quality service, please contact us and let us know which site you found the lower price on. Even if we are not able to match the competitor price, we may be able to offer you a discount. We are flexible!


Do you accept different delivery companies?

Yes, we accept FedEx,UPS,DHL and US postal service. We also accept return labels should you wish to send your own for a quicker return. 


Can you overnight my device back?

Yes, with all smartphones and iPods we offer overnight return for an additional $20.00. Please contact us for details. 

I've place the order now what?

Please ship your device to us for repair: 
Krash Electronic Repairs, LLC 
236 S. College Ave.
Fort Collins, CO 80524