236 S. College Ave. Fort Collins, CO 80524
Call Us At  970-412-3990

Common Questions

Do you have a store front? 

Yes, we are located in oldtown at
236 S. College Ave.
Fort Collins, CO 80524

Which location should I ship my device to? 

Please ship your device to main office.

236 College Ave,
Fort Collins, CO 80524

What are your hours of operation? 

Mon-Fri 10AM-6PM Saturday 10AM-5PM. Closed Sunday.

How long does the repair take?
Our usual turnaround for walk-in smartphone repair is 1-2 hours. 1 business day for mail-in smartphone repairs and we ship it back via priority mail 2 day service.

Exceptions are water damage units. They need to be treated so it usually takes 1-2 days longer.

Do you have a repair location in my city? 
No, we are located in Fort Collins, but we do offer mail-in repair service. 

What do I need to send for the repair? 
We only need the broken device. We don't need any accessories. You can even keep your SIM card from your smartphone so you can
use it while we repair your phone. 

Do you offer a discount on multiple repairs? 
Yes, we can work with you. Just send us an email or call us. 
What if you are unable to save my water damaged smartphone? 
If we are unable to save your water damaged phone we only charge a tech fee, to cover time, and materials.
If I send my phone in how do I know I’m going to get it back?
We are accredited with an A rating from the Better Business Bureau. We have been in business since 2010 and have many positive reviews. Check out our customer review page. 
We use paypal for payment method. Paypal is the safest method of payment on the internet. It protects both the service provider and customer. We are incorporated in the State of Colorado.
I'm not sure what needs to be repaired? Simply send us an email or give us a call and we will give you an estimate on your repair. We do a lot of these repairs so we have a pretty good
idea what a repair will cost. We will contact you for your authorization and never
change more than the price quoted.

I really want to do business with you but I found a cheaper place online. Do you price match?
We understand that there are a lot of repair sites out there. Some of them are good, and some of them are untrustworthy. Since we are not sure if they are using high quality parts and providing quality service, please contact us and let us know which site you found the lower price on. Even if we are not able to match the competitor price, we may be able to offer you a discount. We are flexible!